Business Terms and Conditions

 

These terms and conditions govern the provision of services by Miles Ahead Motoring School. By booking driving lessons or utilizing any of our services, you agree to abide by these terms and conditions.

 

1. Booking Lessons

 

• To book driving lessons, you must provide accurate personal information including name, address, contact details, and any relevant driving license information.

• Lessons must be booked in advance and are subject to availability.

• Lessons can be booked by contacting us via phone, email, or through our website.

• To complete your booking we must validate your eligibility to drive Your instructor requires your consent to document your driving license number, address, phone numbers, and NI number for pupil progress records and communication purposes.

 

2. Payment

 

• Please refer to our website for the latest prices, can varying depending on the area and subject to change without prior notice.

• Payment for driving lessons must be made in advance or at the beginning of each lesson, unless otherwise agreed.

• We accept payment via cash, bank transfer, or Credit Card Payment or other agreed-upon methods.

• Please note Card payments will be subject to a card processing fee of 2% of the total amount.

• Lesson prices are as advertised and may vary depending on the type of lesson and the instructor.

• Prepaid lessons will be refunded if the pupil passes their test earlier than expected or leaves the driving school.

• Bulk buy lesson packs will be paid for in advance and used to pay for the agreed lesson duration.

  • Lessons still needed to be booked when available and do not offer a priority.

  • These lesson packs will be valid for a period of 18 months from the point of payment or agreed start date.

  • Regardless of prices increases, the lesson packs will still valid for the prepaid number of lessons at the time of purchase until the expiry date of the lesson pack.

 

3. Cancellation Policy

 

• A minimum of 48 hours notice is required to cancel or reschedule a lesson.

• This should be done in writing via email, SMS or WhatsApp, sometimes these platforms can be unreliable it is your responsibility to ensure your message has been received and acknowledged.

• If you fail to provide the required notice, or are late you may be charged the full tuition fee for the missed lesson.

• We reserve the right to charge a cancellation fee for repeated cancellations, lateness  or no-shows.

• We are not responsible for cancellations due to driving test postponements by the Department of Transport.

• The instructor reserves the right to postpone lessons if they feel the weather or road conditions are unsuitable or dangerous. 

• The instructor cannot be held responsible for any costs incurred as a result of them having to postpone any lessons, for whatever reason.

• The driving lesson will commence either at the appointed time, or, where the driving instructor arrives late, the student will be offered a reduced driving lesson rate, or where possible, the same length of driving lesson originally booked, or additional time on a subsequent driving lesson.

• If the student requires the driving instructor to pick them up or drop them off at a different location than the ones originally agreed, then the driving instructor will need 48 hours notice. In this instance, the driving instructor may need to start later or finish the driving lesson earlier than planned depending on the location of the new address.

 

4. Driving Test Booking

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• Driving tests must be arranged with prior agreement from your instructor. 

• Driving test bookings with us, including a pre-test lesson, car hire, and return transportation by your instructor. (They do not include your DVSA Test Fee Cost)

• Driving test bookings must be paid for two weeks in advance of your scheduled test date.

• Prices may vary depending on the area and additional fees apply for out-of-area tests. 

• Test Cancellation:

  • The DVSA requires three clear working days notice of cancellation or postponement of your test. 

  • Failure to provide less than three working days notice will result in the loss of your test booking fee with the DVSA and may result in the loss of your booking with us too.

  • You may/will lose your DVSA test fee if your Instructor says you are not ready for test within this three day notice period and they withold the use of their vehicle if they feel you are unsafe to complete your test. We will endeavour to be as open and transparent as early as possible to reduce the risk of this.

  • We cannot be held responsible for any postponement or cancellation of tests by you or the DVSA for any reason. 

  • We will assist you in arranging a new test should this occur. 

  • In addition, we will advise you on how to reclaim back any expenses you have incurred, including our costs, from the DVSA should they cancel your test without proper notice, e.g providing receipts.

 

5. Conduct during Lessons

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• You must arrive promptly for your driving lessons. ​The driving instructor will wait 10 minutes after the appointment time ( if legal, safe and parking limitation permit) before deeming the driving lesson to have been cancelled with insufficient notice and you will forfeit the cost of the reminder of the lesson.

• You must comply with all instructions and guidance provided by your instructor during lessons.

• Any disruptive or unsafe behavior may result in the termination of the lesson without refund.

• Your instructor may withhold the use of the car for a driving test if they believe the pupil cannot safely control the vehicle, we will not be held responsible for and losses as a result of this decision.

 

 

6. Information We keep on you:

• Your instructor may request to take a photo with your pass certificate for digital marketing purposes, with your permission. (You have the right to refuse and request removal of your image).

• Your instructor may keep records of your learning journey, and these will be shared with you at appropriate times.

• Your records may be inspected at any time and will be destroyed eight weeks after passing your test or leaving the school.

• For road safety purposes, your instructor may video record your lessons, with your face not shown on any recording. Recorded data is deleted after 8 weeks unless requested by authorities following a road incident.

• For more information on our Terms and Privacy policy please refer to our website milesaheadmotoring.co.uk.

 

7. Liability

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• Miles Ahead Motoring School and its instructors accept no liability for any accidents, injuries, or damages incurred during driving lessons, unless caused by negligence on our part.

• You are responsible for ensuring that you are fit to drive and have the necessary physical and mental capabilities to operate a vehicle safely.

• We are not responsible for the content of any learning material we refer to, that is the responsibility of the hosting company.

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8. Personal Property

 

• We accept no responsibility for the loss or damage of personal belongings during driving lessons.

• You are advised not to leave valuable items unattended in the vehicle.

 

9. Changes to Terms and Conditions

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• We reserve the right to amend these terms and conditions at any time.

• Always refer to our website for the latest terms and conditions and key information

 

10. Governing Law

 

• These terms and conditions are governed by the laws of United Kingdom.

• Any disputes arising from these terms and conditions will be subject to the exclusive jurisdiction of the courts of the United Kingdom

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11. Your Statutory Rights

 

• Miles Ahead Motoring School acknowledges and upholds the statutory rights of our students in accordance with the laws and regulations governing driving instruction in The United Kingdom including The Consumer Rights Act 2015. As such, we hereby affirm the following rights for all individuals enrolled in our programs:

  • Right to Quality Instruction: Every student has the right to receive high-quality driving instruction from qualified and licensed instructors who adhere to industry standards and regulatory requirements.

  • Right to Safety: Students have the right to a safe learning environment during driving lessons, including well-maintained vehicles equipped with necessary safety features and protocols.

  • Right to Fair Treatment: Each student shall be treated with fairness, dignity, and respect without discrimination based on race, colour, gender, religion, nationality, disability, or any other protected characteristic.

  • Right to Privacy: The privacy and confidentiality of student information shall be protected in accordance with applicable laws and regulations.

  • Right to Transparent Pricing: Students have the right to receive clear and transparent information regarding the cost of instruction, including any additional fees or charges.

  • Right to Timely Communication: Miles Ahead Motoring School commits to providing timely and accurate communication regarding scheduling, progress, and any changes to services or policies.

  • Right to Access Records: Students have the right to access their training records and progress reports upon request, in compliance with relevant data protection laws.

  • Right to Voice Concerns: Students are encouraged to voice any concerns or grievances they may have regarding their instruction or experience at Miles Ahead Motoring School, and we pledge to address these issues promptly and professionally in accordance with The Consumer Rights Act 2015.

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12. Force Majeure

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• In the event that either party is unable to perform its obligations under this agreement due to circumstances beyond its reasonable control, including but not limited to acts of God, natural disasters, war, terrorism, strikes, government regulations, pandemics, or any other event considered as force majeure ("Force Majeure Event"), the affected party shall promptly notify the other party in writing of such occurrence and the expected duration of its inability to perform.

• During the period of the Force Majeure Event, the obligations of both parties under this agreement shall be suspended to the extent affected by the Force Majeure Event. The party affected by the Force Majeure Event shall make all reasonable efforts to mitigate the impact and resume performance of its obligations under this agreement as soon as practicable.

• If the Force Majeure Event persists for a continuous period of more than, 10 days either party may, by written notice to the other party, terminate this agreement without liability for any further obligations arising after the date of termination, except for any obligations that expressly survive termination.

• Notwithstanding anything to the contrary herein, Force Majeure shall not excuse the obligation of either party to make any payment under this agreement when due.

• This Force Majeure Clause shall be construed and enforced in accordance with the laws of the United Kingdom

 

Contact Us

 

If you have any questions or concerns about these terms and conditions, please contact us at:

 

Miles Ahead Motoring School

34,Hunnisett Close, Selsey, West Sussex, PO20 0FH

Tel: 07399 324009

Email: paul@milesaheadmotoring.co.uk

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Business Terms and Conditions Updated 3rd July  2024